Whether you're enquiring about a bespoke commission, checking the status of a repair, or simply have a question about one of our collections — we're here to help.

Please use the General Enquiry form below for all product and service questions.

For bespoke design, existing orders, or repair updates, scroll down to use the appropriate form so we can assist you more efficiently.

Alternatively, feel free to reach out directly using the details below.

📧 Email - Basildon@thefamilyjeweller.co.uk

📞 Store Number: 01268 267255

📍 Visit Us

Samuel Perry
5 Eastgate Shopping Centre, Long Gallery
Basildon, Essex, SS14 1JJ
United Kingdom

Available Mon–Sat | 9:00 AM – 5:00 PM
Sunday | 10:00 AM – 4:00 PM