Jewellery Repairs in Essex
Sentimental. Worn. Broken. Loved. Our in-house repair workshop restores jewellery from across Essex and beyond — with precision, passion and polish.
More Than Repairs — We Restore Meaning
At Samuel Perry, we understand that jewellery isn’t just decorative — it’s deeply personal. Whether it’s your mum’s wedding ring, a necklace gifted at 18, or a bracelet with initials you no longer find anywhere else, we bring it back to life without compromise.
We’re the highest-rated independent jeweller in Essex and Kent, with 400+ five-star reviews, a national Top 100 ranking, and two consecutive nominations for Independent Jeweller of the Year.
Our Most Requested Repairs
Here’s what we repair every day in our Essex workshop — always in-house, never sent away:
Ring Resizing
Whether you've inherited a ring or it's no longer the perfect fit, we resize in gold, silver, and platinum with a seamless finish.
Chain & Bracelet Soldering
From delicate links to chunkier pieces, our micro-soldering techniques reconnect broken chains without a trace.
Gemstone Replacements
Lost a diamond or loosened a sapphire? We source replacements and re-secure them using claw, bezel, or tension settings.
Clasp & Fastening Repairs
We replace missing clasps, refit safety catches, and ensure your jewellery is secure for everyday wear again.
Re-Tipping & Re-Clawing
Protect loose stones before they fall out. We rebuild worn claws, re-tip prongs, and secure your settings.
Ultrasonic Cleaning & Polishing
Every repair includes deep ultrasonic cleaning and professional polishing — restoring your sparkle inside and out.
Some Cool Things You Probably Didn’t Know
- We’ve repaired everything from Cartier tennis bracelets to mystery heirlooms from flea markets — and treat them with equal care.
- Most people wait over 2 years to fix a broken item. Most wear it again the same day they get it back from us.
- Over 400 customers across Essex have left us a 5★ review — and not one bad one.
- Every single repair comes with an ultrasonic clean. You’d be amazed what builds up under a stone after 10 years.
- We’re located inside Eastgate Shopping Centre — so you can shop while we assess your item in-store.
We Serve the Whole of Essex — and Beyond
From Southend to Colchester, Rayleigh to Brentwood — our clients travel to us because we’re not just local, we’re trusted. Find your nearest location:
Live Outside Essex?
We’ve helped clients from London, Kent, Surrey, Cambridge, and even Scotland. If it’s worth fixing, it’s worth the trip. Or send it by insured post — we’ll assess and quote the moment it arrives.
Location: Samuel Perry, 5 Eastgate Shopping Centre, Basildon SS14 1JJ
Opening Hours: Mon–Sat: 9am–5pm | Sun: 10am–4pm
Call: 01268 267255
Email: basildon@thefamilyjeweller.co.uk
Speak with Our Experts
Whether it's a custom piece, a jewellery repair, or a gold valuation — we're here to help. Submit your enquiry and one of our trusted team members will be in touch shortly.
Real advice. No obligation. Just honest guidance from Essex’s most awarded jeweller.
Your privacy matters. We’ll never share your details — only use them to offer you the service you’ve requested.
Visit Our Store in Eastgate Shopping Centre
Find us at the heart of Basildon inside Eastgate Shopping Centre — near the ASDA entrance. Walk in for expert advice, a free consultation or jewellery cleaning, and enjoy 3 HOURS FREE PARKING right on-site. No booking needed — we’re here 7 days a week.
Opening Hours
Monday – Saturday: 9:00am – 5:00pm
Sunday: 10:00am – 4:00pm