Watch Repairs in Basildon
Some watches tell the time. Others tell a story. Whether it’s your daily companion or a once-in-a-lifetime piece, we believe a great repair should restore more than function — it should restore pride. Our brand-trained specialists approach every watch as if it were their own, with nothing rushed, and nothing guessed.
Call us on 01268 267255 or email basildon@thefamilyjeweller.co.uk
Why Choose Us for Watch Repairs?
- Servicing by brand-trained, accredited watchmakers
- Pressure testing, resealing, strap adjustments & diagnostics
- 2-year guarantee on all repairs
- Free estimates with no appointment required
- Over 400 verified 5* reviews
How It Works
- Walk in anytime — or book if you’ve got more than one story to tell.
- We provide a free estimate. Nothing guessed. No pressure.
- Your watch goes to the best — specialists trained by Rolex, OMEGA, Breitling and more.
- When it returns, it works like new — and feels like yours again.
Choosing Samuel Perry over brand boutiques means you receive the same accredited standard of service — without the inflated overheads. In fact, many of our clients save up to 25% on brand guideline servicing costs, simply by coming to us directly.
Quick Overview
| Lead Times | Servicing: 3–6 weeks | Battery & Reseals: 1–2 weeks |
| Brands We Service | Rolex, OMEGA, TAG Heuer, Seiko, Tissot + more |
| Guarantee | 2 Years (including parts extension) |
| Location | 5 Eastgate Shopping Centre, Long Gallery, Basildon, Essex, SS14 1JJ |
Our Watch Expertise
Sam, founder of Samuel Perry, sold his first £2 million Richard Mille before most watch managers finished training. Aged just 21, he became one of the youngest fine watch managers in the country — his standout piece being the Richard Mille RM 056 Felipe Massa Tourbillon, entirely milled from sapphire and limited to just five pieces worldwide. Today, that same level of detail, discretion and care is at the heart of every repair we carry out.
Because it’s not just about fixing watches. It’s about proving they still matter.
Did You Know?
- The Rolex Daytona was once so unwanted that dealers gave away steel models with gold purchases. Today, they sell for over £100,000.
- OMEGA recommends a service every 3–5 years — but most people wait over 10. That’s why seals matter.
- We’ve brought heirlooms back from the brink — often when no one else could.
Frequently Asked Questions
Do I need to book an appointment?
No — walk-ins are welcome. You can also book if you’d like to discuss multiple watches.
Who performs the repairs?
All work is done by brand-accredited watchmakers trained by Rolex, OMEGA, Breitling and more.
How long does a service take?
Servicing takes 3–6 weeks. Battery replacements and reseals are completed within 1–2 weeks.
Do you offer a guarantee?
Yes — all our repairs come with a 2-year guarantee, including an extended warranty on parts.
Postal Watch Repairs
Can’t make it in? We accept postal watch repairs nationwide. We recommend sending your piece via Royal Mail Special Delivery by 1pm or FedEx. Ensure it’s well-packaged and include your contact details and a brief note. We’ll be in touch with a free estimate before any work begins.
Book Your Repair Consultation
Samuel Perry, The Family Jeweller
5 Eastgate Shopping Centre, Long Gallery, Basildon, Essex, SS14 1JJ
01268 267255 | basildon@thefamilyjeweller.co.uk
Speak with Our Experts
Whether it's a custom piece, a jewellery repair, or a gold valuation — we're here to help. Submit your enquiry and one of our trusted team members will be in touch shortly.
Real advice. No obligation. Just honest guidance from Essex’s most awarded jeweller.
Your privacy matters. We’ll never share your details — only use them to offer you the service you’ve requested.
Visit Our Store in Eastgate Shopping Centre
Find us at the heart of Basildon inside Eastgate Shopping Centre — near the ASDA entrance. Walk in for expert advice, a free consultation or jewellery cleaning, and enjoy 3 HOURS FREE PARKING right on-site. No booking needed — we’re here 7 days a week.
Opening Hours
Monday – Saturday: 9:00am – 5:00pm
Sunday: 10:00am – 4:00pm